2001 Best Practices Study
Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000
irs-aims
0.0% 0.0% 0.0%
VRC Other
B. Information Technology Expense (as % of Net Revenues)
Average
+25% Profit
+25% Growth
Total IT Expense for Fiscal Yr (1)
2.3%
1.3%
2.1%
(1) Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications, website development/maintenance, computer depreciation, and software amortization
C. Internet Utilization
% Providing +25% Profit
Average 100.0%
25%Growth
1. Internet Access
All employees have access from desktops Selected employees have access from desktop Access available but not through employee desktops
100.0%
100.0%
0.0% 0.0% 0.0%
0.0% 0.0% 0.0%
0.0% 0.0% 0.0%
No Internet access in agency
2. Functions Performed via the Internet
% Utilizing
100.0% 100.0% 100.0% 87.1% 58.1% 90.3% 22.6%
Access carrier information 1 Carrier transactions 2 Client Communications
Prospecting
Research
Other
1 Marketing materials, rates/quotes, policy status, etc. 2 Submissions, endorsements, claims, etc.
3. Employees Have Individual Email Addresses
Average 100.0%
+25% Profit
25%Growth
Percentage of Agencies Providing
100.0%
100.0%
4. Agency Website
Average
+25% Profit
25%Growth
90.0%
71.4%
87.5%
Percentage of Agencies with Website
Functions Supported:
Info on Agency, Services, Staff
100.0%
NA NA NA NA NA NA NA
NA NA NA NA NA NA NA
Customer self-service
7.1%
Rates/Quotes Insurance Sales
17.9% 28.6% 39.3% 35.7% 17.9%
Links to Carrier's Websites Employee Email Addresses
Other
100
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