2001 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

C. Internet Utilization

% Providing +25% Profit

Average 100.0%

25%Growth

1. Internet Access

All employees have access from desktops Selected employees have access from desktop Access available but not through employee desktops

100.0%

100.0%

0.0% 0.0% 0.0%

0.0% 0.0% 0.0%

0.0% 0.0% 0.0%

No Internet access in agency

2. Functions Performed via the Internet

% Utilizing

Email

100.0% 96.7% 90.0% 96.7% 46.7% 96.7% 36.7%

Access carrier information 1 Carrier transactions 2 Client Communications

Prospecting

Research

Other

1 Marketing materials, rates/quotes, policy status, etc. 2 Submissions, endorsements, claims, etc.

3. Employees Have Individual Email Addresses

Average 100.0%

+25% Profit

25%Growth

Percentage of Agencies Providing

100.0%

100.0%

4. Agency Website

Average

+25% Profit

25%Growth

96.7%

87.5%

100.0%

Percentage of Agencies with Website

Functions Supported:

Info on Agency, Services, Staff

100.0% 41.4% 27.6% 20.7% 58.6% 65.5% 27.6%

NA NA NA NA NA NA NA

NA NA NA NA NA NA NA

Customer self-service

Rates/Quotes Insurance Sales

Links to Carrier's Websites Employee Email Addresses

Other

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