2001 Best Practices Study
Analysis of Agencies with Revenues Greater Than $10,000,000
3. Personal P&C CSRs
Average
Top 25%
Number
10.9 49.5
High Low
2.0
Average Commissions Serviced
$157,266 $32,121
$261,838
Average Pay ($)
Average Pay (% of Book Serviced)
20.4%
How Time Was Spent:
12.0% 14.1%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
4.7%
63.4%
Administration
5.8%
How Time Was Spent
5.8%
12.0%
14.1%
4.7%
63.4%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
4. Multi-line CSRs
Average
Top 25%
Number
* * * * * * * * * * *
High Low
Average Commissions Serviced
*
Average Pay ($)
Average Pay (% of Book Serviced)
How Time Was Spent:
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
Administration
* - Insufficient Data
INSUFFICIENT DATA - CHART NOT APPLICABLE
143
Made with FlippingBook