2001 Best Practices Study

Analysis of Agencies with Revenues Greater Than $10,000,000

C. Internet Utilization

% Providing +25% Profit

Average

25%Growth

1. Internet Access

All employees have access from desktops Selected employees have access from desktop Access available but not through employee desktops

90.0% 10.0%

87.5% 12.5%

87.5% 12.5%

0.0% 0.0%

0.0% 0.0%

0.0% 0.0%

No Internet access in agency

2. Functions Performed via the Internet

% Utilizing

Email

96.7% 96.7% 86.7% 96.7% 83.3% 96.7% 26.7%

Access carrier information 1 Carrier transactions 2 Client Communications

Prospecting

Research

Other

1 Marketing materials, rates/quotes, policy status, etc. 2 Submissions, endorsements, claims, etc.

3. Employees Have Individual Email Addresses

Average 100.0%

+25% Profit

25%Growth

Percentage of Agencies Providing

100.0%

100.0%

4. Agency Website

Average

+25% Profit

25%Growth

96.7%

87.5%

100.0%

Percentage of Agencies with Website

Functions Supported:

Info on Agency, Services, Staff

100.0% 58.6% 24.1% 31.0% 41.4% 37.9% 17.2%

NA NA NA NA NA NA NA

NA NA NA NA NA NA NA

Customer self-service

Rates/Quotes Insurance Sales

Links to Carrier's Websites Employee Email Addresses

Other

146