2001 Best Practices Study

The 2001 Best Practices Study is available in two formats – hard copy and electronically. The hard copy, which can be purchased via the IIAA distribution center (800-261-4422), contains all the numerical results as well as an analysis at the beginning of each revenue section of the business practices used by those top agencies in that study group. The electronic Executive Update contains only the numerical results and can be accessed via the websites of IIAA and Reagan Consulting (www.independentagent.com & www.reaganconsulting.com). From the sites, users can enter the Best Practices Gateway page to view an html version of the Executive Update, download a Best Practices Excel spreadsheet to compare their year-end results with the study’s results, and access the complete family of Best Practices resources. As in previous years, the update provides an analysis of agencies by revenue size, by region and by population density of the city in which they primarily operate. In addition, the study contains an analysis of agencies that indicated that Personal Lines is an important source of revenue. Other Best Practices Studies and Tools In addition to providing benchmarks and documenting the business practices of leading agencies, the IIAA and Reagan Consulting periodically address specific business practices or focus on issues of critical importance to independent agencies. Such studies include The Best Practices of Leading Sales Organizations and The Best Practices for Perpetuation and Management Succession. Tools designed to help agencies measure and improve their performance include the Agency Self-Diagnostic Tool and the Joint Agency Company Planner . These Best Practices studies and tools, which are part of a complete line of Best Practices products and services, can be ordered through the IIAA Distribution Center at 800-261-4422.

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