2001 Best Practices Study

Analysis of Agencies with Revenues Between $500,000 and $1,250,000

How Time Was Spent 5.6% 12.1%

20.2%

56.4%

5.7%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

3. Personal P&C CSRs

Average

Top 25%

Number

2.4 5.0 1.0

High Low

Average Commissions Serviced

$135,362 $27,936

$185,289

Average Pay ($)

Average Pay (% of Book Serviced)

20.6%

How Time Was Spent:

Selling New Business (New or Acct Rounding)

13.6% 15.3%

Marketing (Placement)

Claims Processing Customer Service

7.9%

57.8%

Administration

5.5%

How Time Was Spent

5.5%

13.6%

15.3%

7.9%

57.8%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

1.9 5.0 1.0

High Low

Average Commissions Serviced

$155,323 $27,900

$253,541

Average Pay ($)

Average Pay (% of Book Serviced)

18.0%

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