2001 Best Practices Study

Analysis of Agencies with Revenues Between $500,000 and $1,250,000

B. Information Technology Expense (as % of Net Revenues)

Average

+25% Profit

+25% Growth

Total IT Expense for Fiscal Yr (1)

2.4%

2.3%

2.7%

(1) Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications, website development/maintenance, computer depreciation, and software amortization

C. Internet Utilization

% Providing +25% Profit

Average

25%Growth

1. Internet Access

All employees have access from desktops Selected employees have access from desktop Access available but not through employee desktops

91.4% 5.7%

88.9% 0.0% 11.1%

88.9% 11.1%

2.9% 0.0%

0.0% 0.0%

0.0%

No Internet access in agency

2. Functions Performed via the Internet

% Utilizing

Email

100.0% 100.0% 100.0% 85.7% 25.7% 80.0% 25.7%

Access carrier information 1 Carrier transactions 2 Client Communications

Prospecting

Research

Other

1 Marketing materials, rates/quotes, policy status, etc. 2 Submissions, endorsements, claims, etc.

3. Employees Have Individual Email Addresses

Average

+25% Profit

25%Growth

Percentage of Agencies Providing

94.1%

88.9%

100.0%

4. Agency Website

Average

+25% Profit

25%Growth

80.0%

88.9%

88.9%

Percentage of Agencies with Website

Functions Supported:

Info on Agency, Services, Staff

96.4% 32.1% 42.9% 42.9% 71.4% 60.7% 25.0%

NA NA NA NA NA NA NA

NA NA NA NA NA NA NA

Customer self-service

Rates/Quotes Insurance Sales

Links to Carrier's Websites Employee Email Addresses

Other

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