2001 Best Practices Study
Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
C. Internet Utilization
% Providing +25% Profit
Average 100.0%
25%Growth
1. Internet Access
All employees have access from desktops Selected employees have access from desktop Access available but not through employee desktops
100.0%
100.0%
0.0% 0.0% 0.0%
0.0% 0.0% 0.0%
0.0% 0.0% 0.0%
No Internet access in agency
2. Functions Performed via the Internet
% Utilizing
100.0% 100.0% 93.3% 83.3% 33.3% 93.3% 10.0%
Access carrier information 1 Carrier transactions 2 Client Communications
Prospecting
Research
Other
1 Marketing materials, rates/quotes, policy status, etc. 2 Submissions, endorsements, claims, etc.
3. Employees Have Individual Email Addresses
Average 100.0%
+25% Profit
25%Growth
Percentage of Agencies Providing
100.0%
100.0%
4. Agency Website
Average
+25% Profit
25%Growth
90.0%
75.0%
100.0%
Percentage of Agencies with Website
Functions Supported:
Info on Agency, Services, Staff
100.0% 18.5% 40.7% 33.3% 44.4% 55.6%
NA NA NA NA NA NA NA
NA NA NA NA NA NA NA
Customer self-service
Rates/Quotes Insurance Sales
Links to Carrier's Websites Employee Email Addresses
Other
3.7%
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