2001 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

How Time Was Spent

4.0% 3.2%

19.5%

3.5%

69.8%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

2.4 6.5 0.8

High Low

Average Commissions Serviced

$278,050 $32,313

$523,948

Average Pay ($)

Average Pay (% of Book Serviced)

11.6%

How Time Was Spent:

9.4%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

18.8%

Claims Processing Customer Service

7.6%

56.2%

Administration

8.0%

How Time Was Spent

9.4%

8.0%

18.8%

7.6%

56.2%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

96