2001 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000 Best Business Practices

80

Benchmarks

Agency Characteristics Revenue Analysis Acquisition Activity Expense Analysis

86 86 88 90 91 92 98 99 99

Profitability Productivity

Financial Stability Carrier Representation

Technology

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000 Best Business Practices

102

Benchmarks

Agency Characteristics Revenue Analysis Acquisition Activity Expense Analysis

108 108 110 112 113 114 120 121 121 132 132 134 136 137 138 144 145 145 124

Profitability Productivity

Financial Stability Carrier Representation

Technology

Analysis of Agencies with Revenues Greater Than $10,000,000 Best Business Practices

Benchmarks

Agency Characteristics Revenue Analysis Acquisition Activity Expense Analysis

Profitability Productivity

Financial Stability Carrier Representation

Technology

Glossary

147