2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000

D.

Carrier Service Center Use

+25% Profit

+25% Growth

EXECUTIVE PERSPECTIVES

Average

# of Agency’s Personal Lines Carriers offering Service Center Option

0 1

35.5% 50.0% 50.0% 16.1% 12.5% 0.0% 32.3% 37.5% 25.0%

2-3 4-5

PROFILE

3.2%

0.0% 0.0% 0.0% 25.0%

6+

12.9%

+25% Profit

+25% Growth

Average

REVENUES/ EXPENSES

% of Agency’s Personal Lines Commissions Placed in Service Centers

20.7%

*

*

FINANCIAL STABILITY

+25% Profit

+25% Growth

Average

# of Agency’s Commercial Lines Carriers offering Service Center Option

0 1

19.4% 12.5% 25.0% 16.1% 25.0% 0.0% 38.7% 50.0% 50.0% 9.7% 12.5% 0.0%

EMPLOYEE OVERVIEW

2-3 4-5

6+

16.1%

0.0% 25.0%

+25% Profit

+25% Growth

PRODUCER INFO

Average

% of Agency’s Commercial Lines Commissions Placed in Service Centers

4.1% 2.5% 2.5%

SERVICE STAFF INFO

*Insufficient Data

TECHNOLOGY

INSURANCE CARRIERS

APPENDIX

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