2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000

How Time Was Spent

Group L&H CSRs

EXECUTIVE PERSPECTIVES

Average Top 25%

Selling New Business (New or Acct Rounding) 7.9%

Number

8.4

Administration 7.0%

High Low

26.0

1.0

Marketing (Placement) 27.9%

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

PROFILE

$291,647 $500,548

$42,474

Claims Processing 8.2%

Customer Service 49.0%

14.6%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 12.7%

Number

7.7

Administration 6.2%

High Low

25.0

Marketing (Placement) 18.0%

1.0

EMPLOYEE OVERVIEW

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

$156,367 $263,635

Claims Processing 2.4%

$36,221

Customer Service 61.1%

PRODUCER INFO

23.2%

SERVICE STAFF INFO

Multi-Line CSRs

Average Top 25%

How Time Was Spent

Number

* * *

High Low

Insufficient Data - Chart Not Applicable

TECHNOLOGY

Average Commissions Serviced Average Pay ($) Average Pay (as % of Book Serviced)

*

*

*

INSURANCE CARRIERS

*

*Insufficient Data

APPENDIX

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