2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000

TECHNOLOGY

EXECUTIVE PERSPECTIVES

A.

Agency Management System Utilized

% Utilizing

AMS

Sagitta

25.0% 21.9% 0.0% 40.6% 0.0% 0.0% 9.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1%

Information Technology Staffing Agencies in this study group had an average of 2.4 employees (FTE) dedicated to managing/supporting their agency’s IT solutions with total payroll expense of $150,791 .

PROFILE

AfW

Prime

Applied Systems

The Agency Manager (TAM)

Vision

REVENUES/ EXPENSES

Doris ebix InStar

irs-aims

Strategic Insurance Software (SIS)

FINANCIAL STABILITY

MI Assistant

VRC Insurance Systems XDimensional Technologies

Other*

*No agency management system, custom, etc.

EMPLOYEE OVERVIEW

B.

Information Technology Expense (as % of Net Revenues)

+25% Profit 1.5%

+25% Growth

Average

PRODUCER INFO

Total IT Expense for Fiscal Year 1

2.0%

1.7%

1 Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications, website development/maintenance, computer depreciation and software amortization.

SERVICE STAFF INFO

C. Impact of Technology and Business Process Improvements on Agency

Impact Scoring*

1

2

3

4

5

Very Negative

Somewhat Negative

Neutral Impact

Somewhat Positive

Very Positive

TECHNOLOGY

Impact on:

Impact Score*

INSURANCE CARRIERS

Agency Productivity Agency Profitability

4.44 4.06 4.38 4.19

Agency Customer Service Management Information

APPENDIX

146