2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $1,250,000 AND $2,500,000

EMPLOYEE OVERVIEW

EXECUTIVE PERSPECTIVES

A.

Employee Statistics

+25% Profit

+25% Growth

Average

Total Number of Employees*

16.7

15.2

17.7

PROFILE

Revenue per Employee

$121,692 $137,114 $113,595

Compensation per Employee

$69,947 $51,745

$61,717 $63,457 $75,397 $50,138

Spread per Employee

*Full-time Equivalents

REVENUES/ EXPENSES

Productivity

$200,000

Average

FINANCIAL STABILITY

+25% Profit

$150,000

+25% Growth

$100,000

EMPLOYEE OVERVIEW

$50,000

Compensation per Employee

Spread per Employee

Revenue per Employee

PRODUCER INFO

"We pay bonuses based on growth and profitability. That can be a high percentage of a salary, yet we are able to keep salaries down and productivity up. If two CSRs think a third is needed, they can look at how that will directly impact their year-end bonuses and can help make the decision for us.”

SERVICE STAFF INFO

B.

Benefits Provided to Agency Employees

Fully Paid by Agency

Partially Paid by Agency

Fully Paid by Employee

Benefit Not Provided

Accident & Health Insurance (Employees)

76.7% 23.3% 0.0% 0.0%

If answer is “2”, $ amount paid/mo by employee

$114

TECHNOLOGY

Accident & Health Insurance (Dependent)

3.3% 33.3% 56.7% 6.7%

If answer is “2”, $ amount paid/mo by employee

$173

Dental Coverage

29.0% 6.5% 12.9% 51.6% 83.9% 6.5% 6.5% 3.2% 64.5% 6.5% 16.1% 12.9% 33.3% 0.0% 20.0% 46.7% 25.0% 0.0% 0.0% 75.0% 62.1% 0.0% 0.0% 37.9% 7.4% 0.0% 0.0% 92.6% 19.4% 45.2% 12.9% 22.6% 6.7% 6.7% 43.3% 43.3%

Group Life Insurance Long Term Disability Short Term Disability

INSURANCE CARRIERS

Pension Plan Profit Sharing

ESOP 401(k)

APPENDIX

125 Cafeteria Plan

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