2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $1,250,000 AND $2,500,000

D.

Carrier Service Center Use

+25% Profit

+25% Growth

EXECUTIVE PERSPECTIVES

Average

# of Agency’s Personal Lines Carriers offering Service Center Option

0 1

60.0% 62.5% 87.5%

13.3%

0.0% 0.0%

2-3 4-5

20.0% 25.0% 12.5% 3.3% 12.5% 0.0%

PROFILE

6+

3.3%

0.0% 0.0%

+25% Profit

+25% Growth

Average

REVENUES/ EXPENSES

% of Agency’s Personal Lines Commissions Placed in Service Centers

48.2%

*

*

FINANCIAL STABILITY

+25% Profit

+25% Growth

Average

# of Agency’s Commercial Lines Carriers offering Service Center Option

0 1

38.7% 50.0% 62.5%

22.6%

0.0% 0.0%

EMPLOYEE OVERVIEW

2-3 4-5

35.5% 37.5% 37.5% 3.2% 12.5% 0.0%

6+

0.0%

0.0% 0.0%

+25% Profit

+25% Growth

PRODUCER INFO

Average

% of Agency’s Commercial Lines Commissions Placed in Service Centers

3.2%

*

3.9%

SERVICE STAFF INFO

*Insufficient Data

TECHNOLOGY

INSURANCE CARRIERS

APPENDIX

78