2006 Best Practices Study

AGENCIES WITH REVENUES UNDER $500,000

How Time Was Spent

Group L&H CSRs

2006

Average Top 25%

Number

* * *

High Low

Insufficient Data - Chart Not Applicable

Average Commissions Serviced

PROFILE

*

*

Average Pay ($)

*

Average Pay (as % of Book Serviced)

*

REVENUES/ EXPENSES

*Insufficient Data

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 21.1%

Number

1.1 2.0 0.5

Administration 7.9%

High Low

Marketing (Placement) 11.4%

EMPLOYEE OVERVIEW

Average Commissions Serviced

$140,452 $241,333

Average Pay ($)

$27,607

Claims Processing 4.0%

Customer Service 55.6%

Average Pay (as % of Book Serviced)

PRODUCER INFO

19.7%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

1.6 3.0 1.0

Selling New Business (New or Acct Rounding) 20.8%

Administration 12.3%

High Low

TECHNOLOGY

Average Commissions Serviced

$213,163 $341,083

Marketing (Placement) 13.3%

Average Pay ($)

$32,052

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

Customer Service 47.3%

Claims Processing 6.2%

15.0%

2006 Best Practices Study

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