2006 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000

How Time Was Spent

Group L&H CSRs

2006

Average Top 25%

Selling New Business (New or Acct Rounding) 12.9%

Number

2.4

Administration 5.0%

High Low

11.0

0.3

Marketing (Placement) 22.6%

Average Commissions Serviced

PROFILE

$271,231 $534,484

Claims Processing 11.7%

Average Pay ($)

$35,834

Customer 47.8%

Average Pay (as % of Book Serviced)

13.2%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 13.7%

Number

4.8

Administration 3.2%

High Low

19.0

Marketing (Placement) 17.9%

1.0

EMPLOYEE OVERVIEW

Average Commissions Serviced

$175,283 $270,339

Claims Processing 5.9%

Average Pay ($)

$35,308

Customer Service 59.3%

Average Pay (as % of Book Serviced)

PRODUCER INFO

20.1%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced

Insufficient Data - Chart Not Applicable

*

*

Average Pay ($)

*

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

*

*Insufficient Data

2006 Best Practices Study

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