2006 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000

How Time Was Spent

Group L&H CSRs

2006

Average Top 25%

Selling New Business (New or Acct Rounding) 9.4%

Number

3.2

Administration 5.8%

High Low

10.0

0.5

Marketing (Placement) 22.7%

Average Commissions Serviced

PROFILE

$327,699 $533,718

Claims Processing 6.3%

Average Pay ($)

$44,132

Customer Service 55.8%

Average Pay (as % of Book Serviced)

13.5%

REVENUES/ EXPENSES

FINANCIAL STABILITY

How Time Was Spent

Personal P&C CSRs

Average Top 25%

Selling New Business (New or Acct Rounding) 13.9%

Number

7.8

Administration 3.8%

High Low

21.0

Marketing (Placement) 13.8% Claims Processing 3.4%

1.0

EMPLOYEE OVERVIEW

Average Commissions Serviced

$171,142 $268,234

Average Pay ($)

$36,820

Customer Service 65.1%

Average Pay (as % of Book Serviced)

PRODUCER INFO

21.5%

SERVICE STAFF INFO

Multi-Line CSRs

How Time Was Spent

Average Top 25%

Number

* * *

High Low

TECHNOLOGY

Average Commissions Serviced

Insufficient Data - Chart Not Applicable

*

*

Average Pay ($)

*

INSURANCE CARRIERS

Average Pay (as % of Book Serviced)

*

*Insufficient Data

2006 Best Practices Study

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