2007 Best Practices Study

Agencies with Revenues Over $25,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

78.1

Selling New Business 4.8%

Marketing (Placement) 27.5%

High

187.0

Administration 6.6%

Low

29.0

Claims Processing 3.2%

Average Book Serviced (Commissions) $367,127 $653,903

Average Pay ($)

$52,775

Customer Service 58.0%

Average Pay (% of Book Serviced)

14.4%

Group L&H CSRs/Account Managers

Number

20.7

Selling New Business 5.5%

Marketing (Placement) 25.2%

High

60.0

Administration 11.2%

Low

1.8

Claims Processing 6.0%

Average Book Serviced (Commissions) $359,916 $744,304

Average Pay ($)

$53,139

Customer Service 52.0%

Average Pay (% of Book Serviced)

14.8%

Personal P&C CSRs/Account Managers

Marketing (Placement) 22.4%

Number

21.9

Selling New Business 19.0%

High

84.0

Claims Processing 2.8%

Low

3.0

Average Book Serviced (Commissions) $199,169 $365,335

Administration 4.8%

Average Pay ($)

$40,283

Customer Service 51.0%

Average Pay (% of Book Serviced)

20.2%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

168

2007 Best Practices Study | Agencies with Revenues Over $25,000,000 | Service Staff Info