2007 Best Practices Study

Agencies with Revenues Between $2,500,000 and $5,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Real Time Interface (continued)

Via Agency Management System

% of Agencies

Number of Real-Time Inferfaces None

27.6%

1-3

17.2%

4-6

34.5%

7-10

20.7%

11+

0.0%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 60.0% 60.0% 75.0% 75.0% 90.0%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 68.2% 90.9% 77.3% 72.7% 81.8%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

85 2007 Best Practices Study | Agencies with Revenues Between $2,500,000 and $5,000,000 | Technology