2008 Best Practices Study

Agencies with Revenues Under $1,250,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

1.9

High

5.0

Low

0.5

Average Book Serviced (Commissions) $191,550 $362,744

Average Pay ($)

$39,963

Average Pay (% of Book Serviced)

20.9%

Group L&H CSRs/Account Managers

Number

0.5

High

1.0

Low

0.1

Average Book Serviced (Commissions)

$31,770 $97,887

Average Pay ($)

$17,999

Average Pay (% of Book Serviced)

56.7%

Personal P&C CSRs/Account Managers

Number

1.8

High

3.0

Low

0.4

Average Book Serviced (Commissions) $131,563 $223,205

Average Pay ($)

$32,077

Average Pay (% of Book Serviced)

24.4%

Multi-Line CSRs/Account Managers

Number

1.9

High

4.5

Low

1.0

Average Book Serviced (Commissions) $150,080 $239,990

Average Pay ($)

$34,609

Average Pay (% of Book Serviced)

23.1%

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2008 Best Practices Study | Agencies with Revenues Under $1,250,000 | Service Staff Info