2008 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

3.4

High

8.0

Low

1.0

Average Book Serviced (Commissions) $257,699 $353,394

Average Pay ($)

$43,662

Average Pay (% of Book Serviced)

16.9%

Group L&H CSRs/Account Managers

Number

1.0

High

2.8

Low

0.3

Average Book Serviced (Commissions) $211,748 $496,852

Average Pay ($)

$27,806

Average Pay (% of Book Serviced)

13.1%

Personal P&C CSRs/Account Managers

Number

3.1

High

7.0

Low

1.0

Average Book Serviced (Commissions) $162,577 $238,918

Average Pay ($)

$34,475

Average Pay (% of Book Serviced)

21.2%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

36 2008 Best Practices Study | Agencies with Revenues Between $1,250,000 and $2,500,000 | Service Staff Info