2008 Best Practices Study

Agencies with Revenues Between $2,500,000 and $5,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

5.9

High

10.5

Low

1.7

Average Book Serviced (Commissions) $331,904 $476,888

Average Pay ($)

$46,306

Average Pay (% of Book Serviced)

14.0%

Group L&H CSRs/Account Managers

Number

1.8

High

4.0

Low

0.5

Average Book Serviced (Commissions) $304,828 $538,335

Average Pay ($)

$39,982

Average Pay (% of Book Serviced)

12.8%

Personal P&C CSRs/Account Managers

Number

6.3

High

16.0

Low

1.0

Average Book Serviced (Commissions) $173,554 $259,910

Average Pay ($)

$37,971

Average Pay (% of Book Serviced)

21.9%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

56 2008 Best Practices Study | Agencies with Revenues Between $2,500,000 and $5,000,000 | Service Staff Info