2008 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

13.2

High

34.0

Low

5.0

Average Book Serviced (Commissions) $322,176 $474,574

Average Pay ($)

$52,706

Average Pay (% of Book Serviced)

16.4%

Group L&H CSRs/Account Managers

Number

3.9

High

15.0

Low

1.0

Average Book Serviced (Commissions) $338,650 $542,294

Average Pay ($)

$45,824

Average Pay (% of Book Serviced)

13.5%

Personal P&C CSRs/Account Managers

Number

8.4

High

24.0

Low

1.0

Average Book Serviced (Commissions) $205,862 $324,358

Average Pay ($)

$42,329

Average Pay (% of Book Serviced)

20.6%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

76 2008 Best Practices Study | Agencies with Revenues Between $5,000,000 and $10,000,000 | Service Staff Info