2009 Best Practices Study

Agencies with Revenues Over $25,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

88.4

High

232.0

Low

28.0

Average Book Serviced (Commissions) $367,997 $519,594

Average Pay ($)

$56,482

Average Pay (% of Book Serviced)

15.3%

Group L&H CSRs/Account Managers

Number

24.0

High

64.0

Low

4.0

Average Book Serviced (Commissions) $416,581 $720,016

Average Pay ($)

$54,717

Average Pay (% of Book Serviced)

13.1%

Personal P&C CSRs/Account Managers

Number

25.0

High

87.0

Low

1.0

Average Book Serviced (Commissions) $189,508 $397,251

Average Pay ($)

$43,632

Average Pay (% of Book Serviced)

23.0%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

116

2009 Best Practices Study | Agencies with Revenues Over $25,000,000 | Service Staff Info