2009 Best Practices Study

Agencies with Revenues Over $25,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Technology

Average

Top 25%

Information Technology Number of Employees (FTE)

6.9

High

23.6

Low

1.9

Total IT Payroll Expense ($)

$523,151

$1,060,771

As % of Total Compensation Expense

1.5%

Average

+25% Profit

+25% Growth

Total IT Expenses for Fiscal Year (as % of Net Rev) 1

2.3%

2.2%

2.9%

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Other includes Terrace, Insurnet, and custom developed programs.

117 2009 Best Practices Study | Agencies with Revenues Over $25,000,000 | Technology