2009 Best Practices Study

Agencies with Revenues Less than $1,250,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Carriers

Average

+25% Profit

+25% Growth

Carrier Representation Personal Lines P&C National

3.4 4.0 7.4 3.5 3.6 7.1 3.3 4.0 1.3 1.3 0.9

2.8 3.6 6.4 2.4 3.3 5.6 3.5 4.7 1.8 1.9 1.3

3.3 3.9 7.1 3.0 4.4 7.4 3.8 5.0 1.8 2.1 1.4

Regional

Total

Commercial Lines P&C National

Regional

Total

Employee Benefits Life

Health

LTD

Dental

Retirement Products

10.8

13.1

14.1

Total

Average

+25% Profit

+25% Growth

Commission Income Derived from Top Carriers % of Net Revenue from Top P&C Carrier % of Net Revenue from Top 3 P&C Carriers % of Net Revenue from Top L&H/F Carrier % of Net Revenue from Top 3 L&H/F Carriers

27.7% 52.0%

25.5% 51.4%

31.4% 50.4%

5.8% 7.3%

6.0% 7.9%

9.3% 9.8%

Revenues from Top P&C Carrier - Breakdown by Line of Business

Use of Carrier Service Centers

Average

+25% Profit

+25% Growth

Service Center Use Total Personal Lines Comm. placed in Carrier Service Center Total Commercial Lines Comm. placed in Carrier Service Center

67.2%

*

*

11.1%

*

*

*Insufficient Data

18

2009 Best Practices Study | Agencies with Revenues Less than $1,250,000 | Insurance Carriers