2009 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

3.9

High

7.8

Low

0.6

Average Book Serviced (Commissions) $271,357 $512,099

Average Pay ($)

$44,810

Average Pay (% of Book Serviced)

16.5%

Group L&H CSRs/Account Managers

Number

0.7

High

1.4

Low

0.1

Average Book Serviced (Commissions) $158,543 $503,921

Average Pay ($)

$28,356

Average Pay (% of Book Serviced)

17.9%

Personal P&C CSRs/Account Managers

Number

3.0

High

8.5

Low

0.3

Average Book Serviced (Commissions) $177,453 $282,605

Average Pay ($)

$34,622

Average Pay (% of Book Serviced)

19.5%

Multi-Line CSRs/Account Managers

Number

*

High

*

Insufficient Data

Low

*

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

36 2009 Best Practices Study | Agencies with Revenues Between $1,250,000 and $2,500,000 | Service Staff Info