2009 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Carriers

Average

+25% Profit

+25% Growth

Carrier Representation Personal Lines P&C National

3.5 3.9 7.4

3.7 4.1 7.9 4.1 5.1 9.3 2.9 4.7 1.9 1.0 1.1

3.6 2.7 6.3 5.0 4.6 9.6 3.8 3.4 1.1 1.0 1.0

Regional

Total

Commercial Lines P&C National

5.3 6.1

Regional

11.4

Total

Employee Benefits Life

4.5 5.8 2.4 2.0 1.6

Health

LTD

Dental

Retirement Products

16.3

11.6

10.4

Total

Average

+25% Profit

+25% Growth

Commission Income Derived from Top Carriers % of Net Revenue from Top P&C Carrier % of Net Revenue from Top 3 P&C Carriers % of Net Revenue from Top L&H/F Carrier % of Net Revenue from Top 3 L&H/F Carriers

24.2% 43.8%

32.7% 51.0%

34.0% 51.3%

4.9% 7.5%

4.0% 6.0%

4.2% 6.2%

Revenues from Top P&C Carrier - Breakdown by Line of Business

Use of Carrier Service Centers

Average

+25% Profit

+25% Growth

Service Center Use Total Personal Lines Comm. placed in Carrier Service Center Total Commercial Lines Comm. placed in Carrier Service Center

11.5%

*

*

3.6%

*

1.7%

*Insufficient Data

38 2009 Best Practices Study | Agencies with Revenues Between $1,250,000 and $2,500,000 | Insurance Carriers