2009 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

26.0

High

49.1

Low

2.0

Average Book Serviced (Commissions) $334,752 $444,518

Average Pay ($)

$54,289

Average Pay (% of Book Serviced)

16.2%

Group L&H CSRs/Account Managers

Number

8.1

High

22.0

Low

1.0

Average Book Serviced (Commissions) $350,147 $562,871

Average Pay ($)

$55,285

Average Pay (% of Book Serviced)

15.8%

Personal P&C CSRs/Account Managers

Number

7.9

High

24.0

Low

2.0

Average Book Serviced (Commissions) $177,442 $319,549

Average Pay ($)

$44,056

Average Pay (% of Book Serviced)

24.8%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

96 2009 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Service Staff Info