2009 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Carriers

Average

+25% Profit

+25% Growth

Carrier Representation Personal Lines P&C National

9.8 6.3

4.8 4.2 9.0

10.8

Regional

4.6

16.1

15.4

Total

Commercial Lines P&C National

32.6 15.8 48.4

10.3

28.8 23.4 52.2

Regional

9.8

20.1

Total

Employee Benefits Life

12.1 15.7

6.9 9.0 5.0 3.6 3.6

9.5

Health

18.2

LTD

9.2 8.1 3.5

9.6 5.9 3.0

Dental

Retirement Products

48.4

28.1

46.2

Total

Average

+25% Profit

+25% Growth

Commission Income Derived from Top Carriers % of Net Revenue from Top P&C Carrier % of Net Revenue from Top 3 P&C Carriers % of Net Revenue from Top L&H/F Carrier % of Net Revenue from Top 3 L&H/F Carriers

12.9% 24.4%

15.3% 30.4%

13.1% 25.0%

6.2%

4.9% 7.1%

9.7%

11.6%

16.6%

Revenues from Top P&C Carrier - Breakdown by Line of Business

Use of Carrier Service Centers

Average

+25% Profit

+25% Growth

Service Center Use Total Personal Lines Comm. placed in Carrier Service Center Total Commercial Lines Comm. placed in Carrier Service Center

27.0%

*

22.8%

2.4%

3.7%

3.4%

*Insufficient Data

98 2009 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Insurance Carriers