2011 Best Practices Study

Analysis of Agencies with Revenues Under $1,250,000

Technology

Key Benchmarks Profile

Average

Top 25%

Information Technology Employees (FTE) Number

Revenues Expenses Profitability Employee Overview Producer Info Staff Service Info Technology Insurance Carriers Appendix

0.6 2.0 0.1

High Low

Total IT Payroll Expense ($)

$14,202

$32,917

As % of Total Compensation Expense

3.2% 1.7%

As % of Net Revenues

Average

+25% Profit

+25% Growth

Total IT Expenses 1 (as % of net revenues)

2.5%

2.3%

2.6%

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

2011 Best Practices Study

Agencies with Revenues Under $1,250,000

20