2011 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Key Benchmarks Profile

12 Month Plans for Carrier Representation P&C Carriers

Revenues Expenses Profitability Employee Overview Producer Info Staff Service Info Technology Insurance Carriers Appendix

Average

+25% Profit

+25% Growth

% of Agencies That Will: Increase the Number of Carriers Represented

14.0%

18.2%

9.1%

Decrease the Number of Carriers Represented

4.7%

9.1%

9.1%

Keep the Same Number of Carriers Represented

81.4%

72.7%

81.8%

L&H Carriers

Average

+25% Profit

+25% Growth

% of Agencies That Will: Increase the Number of Carriers Represented

4.7%

9.1%

9.1%

Decrease the Number of Carriers Represented

4.7%

0.0%

0.0%

Keep the Same Number of Carriers Represented

90.7%

90.9%

90.9%

Use of Carrier Service Centers

Average

+25% Profit

+25% Growth

Service Center Use Total Personal Lines Commission placed in Carrier Service Center Total Commercial Lines Commission placed in Carrier Service Center

24.7%

43.9%

58.7%

5.4%

11.6%

4.2%

2011 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

94