2013 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Service Staff Payroll Information

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

$69,149 $164,073

$69,557 $156,162

$76,424 $130,462

Average High

CSR

Average Low Average High

$38,795 $86,892

$38,669 $84,299

$38,745 $88,016

Processor/Asst CSR Average Low

$29,359 $49,168

$29,607 $51,227

$28,547 $42,757

Average High

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

$49,286 $102,169

$44,264 $138,156

$55,699 $119,583

$47,047 $98,562

$48,328 $119,263

$48,302 $98,330

$50,186 $70,637

*

* *

$58,797

$38,794 $57,952

$41,241 $64,183

$43,899 $61,837

$31,760 $42,121

*

$33,433 $37,179

$52,147

*

* *

* *

$42,775

$32,790 $44,358

* *

* *

$72,736 $154,624

$81,071 $156,192

$101,999 $164,442

2013 Best Practices Study

$39,907 $79,854

$43,327 $63,770

$42,880 $73,506

Agencies with Revenues Over $25,000,000

$30,094 $47,487

*

*

$50,044

$44,877

$51,459 $66,989

* *

* *

188

* *

* *

* *