2017 Best Practices Study

$151.5

$134.4

$111.9

$111.7

$107.8

$106.0

$77.1

$76.9

$76.4

$75.9

$70.4

$61.6

< $1.25M

$1.25M-$2.5M $2.5M-$5.0M $5.0M-$10.0M $10.0M-$25.0M

> $25.0M

Average Top Quartile

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

Number of HR Employees HR Payroll as % of Net Rev

0.3

0.3

0.6

0.7

1.1

3.4

1.9%

1.1%

1.0%

0.7%

0.5%

0.6%

Number of Accounting Employees Accounting Payroll as % of Net Rev

0.6

0.7

1.0

2.0

3.2

9.6

2.6%

2.2%

1.6%

1.6%

1.4%

1.1%

Number of Marketing Employees Marketing Payroll as % of Net Rev

1.0

0.9

0.9

1.8

3.3

9.3

5.4%

1.8%

1.6%

1.6%

1.4%

1.3%

Service and Sales Support Staff PROPERTY & CASUALTY Number of Staff: Commercial

1.2 2.1

2.8 2.9 0.1

5.8 4.8 0.2

11.3

24.7 10.2

88.9 17.8 12.8

Personal

7.4 1.2

P&C Value Added Service Staff

-

3.6

Avg. Line of Business Revenue per Staff: Commercial

$242,767 $206,196 $28,222

$341,775 $226,714 $335,136

$356,684 $214,682

$353,929 $215,861

$387,037 $247,514

$381,519 $210,845

Personal

P&C Value Added Service Staff

$725,679 $1,949,395 $4,494,485 $3,168,492

Payroll as % of Line of Business Revenue: Commercial

70.6% 22.0%

16.5% 20.0%

16.8% 20.5%

17.1% 22.0%

18.3% 24.8%

19.0% 27.7%

Personal

P&C Value Added Service Staff

*

1.9%

1.4%

2.4%

2.7%

3.2%

LIFE & HEALTH / FINANCIAL Number of Staff: Life & Health / Financial

0.1 0.0

0.5 0.0

0.9 0.0

3.0 0.3

8.5 1.3

42.5

L&H/F Value Added Service Staff

4.5

Avg. Line of Business Revenue per Staff: Life & Health / Financial

$40,813 $4,665

$133,717

$236,001 $301,876

$331,010 $437,448

$453,244

$389,261

L&H/F Value Added Service Staff

$0

$973,251 $3,870,019

Payroll as % of Line of Business Revenue: Life & Health / Financial

36.3%

16.9%

24.4%

15.5%

16.5%

20.5%

L&H/F Value Added Service Staff

*

*

*

4.2%

4.9%

3.0%

*Insufficient Data