2001 Best Practices Study
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
How Time Was Spent
4.4%
4.7%
24.5%
1.6%
64.8%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
2. Group Life & Health CSRs
Average
Top 25%
Number
4.6
High Low
13.0
1.0
Average Commissions Serviced
$294,070 $34,310
$485,945
Average Pay ($)
Average Pay (% of Book Serviced)
11.7%
How Time Was Spent:
10.0% 27.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
9.6%
48.3%
Administration
5.2%
How Time Was Spent
5.2% 10.0%
27.0%
48.3%
9.6%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
118
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