2001 Best Practices Study
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
3. Personal P&C CSRs
Average
Top 25%
Number
6.5
High Low
18.6
2.0
Average Commissions Serviced
$138,920 $32,676
$223,430
Average Pay ($)
Average Pay (% of Book Serviced)
23.5%
How Time Was Spent:
11.1% 19.4%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
3.0%
63.0%
Administration
3.5%
How Time Was Spent
3.5%
11.1%
19.4%
3.0%
63.0%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
4. Multi-line CSRs
Average
Top 25%
Number
* * * * * *
High Low
Average Commissions Serviced
*
Average Pay ($)
Average Pay (% of Book Serviced)
*-Insufficient Data
How Time Was Spent:
* * * * *
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
Administration
* - Insufficient Data
INSUFFICIENT DATA - CHART NOT APPLICABLE
119
Made with FlippingBook