2001 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

How Time Was Spent

4.4%

4.1%

19.9%

7.3%

64.3%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

1.6 4.0 0.5

High Low

Average Commissions Serviced

$255,294 $36,425

$452,169

Average Pay ($)

Average Pay (% of Book Serviced)

14.3%

How Time Was Spent:

11.0% 18.4% 11.5% 49.2%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

9.9%

How Time Was Spent

11.0%

9.9%

18.4%

49.2%

11.5%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

74