2001 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

3. Personal P&C CSRs

Average

Top 25%

Number

3.3 7.0 1.0

High Low

Average Commissions Serviced

$167,320 $28,582

$236,487

Average Pay ($)

Average Pay (% of Book Serviced)

17.1%

How Time Was Spent:

12.3% 16.3% 11.1% 56.8%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

3.5%

How Time Was Spent

3.5%

12.3%

16.3%

56.8%

11.1%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

* * * * * *

High Low

Average Commissions Serviced

*

Average Pay ($)

Average Pay (% of Book Serviced)

* - Insufficient Data

How Time Was Spent:

* * * * *

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

INSUFFICIENT DATA - CHARTS NOT APPLICABLE

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