2004 Best Practices Study

AGENCIES WITH REVENUES UNDER $500,000

TECHNOLOGY

EXECUTIVE PERSPECTIVES

A.

Agency Management System Utilized

% Utilizing

AMS

Sagitta

0.0% 21.7% 17.4% 30.4% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 26.1%

Information Technology Staffing Agencies in this study group had an average of 0.8 employees (FTE) dedicated to managing/supporting their agency’s IT solutions with total payroll expense of $20,100 .

PROFILE

AfW

Prime

Applied Systems

The Agency Manager (TAM)

Vision

REVENUES/ EXPENSES

Doris ebix InStar

irs-aims

Strategic Insurance Software (SIS)

FINANCIAL STABILITY

MI Assistant

VRC Insurance Systems XDimensional Technologies

Other*

*No agency management system, custom, etc.

EMPLOYEE OVERVIEW

B.

Information Technology Expense (as % of Net Revenues)

+25% Profit

+25% Growth

Average

PRODUCER INFO

Total IT Expense for Fiscal Year 1

2.7% 1.7% 1.7%

1 Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications, website development/maintenance, computer depreciation and software amortization.

SERVICE STAFF INFO

C. Impact of Technology and Business Process Improvements on Agency

Impact Scoring*

1

2

3

4

5

Very Negative

Somewhat Negative

Neutral Impact

Somewhat Positive

Very Positive

TECHNOLOGY

Impact on:

Impact Score*

INSURANCE CARRIERS

Agency Productivity Agency Profitability

4.29 4.21 4.46 4.04

Agency Customer Service Management Information

APPENDIX

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