2004 Best Practices Study

AGENCIES WITH REVENUES UNDER $500,000

D.

Utilization of Carrier Real-Time Interface

EXECUTIVE PERSPECTIVES

via Proprietary Carrier Website

via Agency Management System

# of Real-Time Interfaces

0

8.3% 16.7% 37.5% 20.8% 12.5% 4.2%

66.7% 16.7% 16.7% 0.0% 0.0% 0.0%

1-2 3-4 5-6 7-8 9+

PROFILE

REVENUES/ EXPENSES

Impact of Interface on Agency Effectiveness/Efficiency

Via Proprietary Carrier Website

% Having Function

Impact Score*

% Having Function

Impact Score*

FINANCIAL STABILITY

Personal Lines Functions

Commercial Lines Functions

0%

50%

100%

0%

50%

100%

Inquiry - Billing/Payment Inquiry - Policy Detail/Status Inquiry - Claims Status Claims Reporting

Inquiry - Billing/Payment Inquiry - Policy Detail/Status Inquiry - Claims Status Claims Reporting

EMPLOYEE OVERVIEW

Loss Runs Rate/Quote Policy Issue Endorsements

Loss Runs Rate/Quote Policy Issue Endorsements

PRODUCER INFO

3.00

3.50

4.00

4.50

5.00

3.00

3.50

4.00

4.50

5.00

SERVICE STAFF INFO

Via Agency Management System

% Having Function

Impact Score*

% Having Function

Impact Score*

Personal Lines Functions

Commercial Lines Functions

50%

50%

0%

100%

0%

100%

Inquiry - Billing/Payment Inquiry - Policy Detail/Status Inquiry - Claims Status Claims Reporting

Inquiry - Billing/Payment Inquiry - Policy Detail/Status Inquiry - Claims Status Claims Reporting

TECHNOLOGY

Loss Runs Rate/Quote Policy Issue Endorsements

Loss Runs Rate/Quote Policy Issue Endorsements

INSURANCE CARRIERS

3.00

3.50

4.00

4.50

5.00

3.00

3.50

4.00

4.50

5.00

APPENDIX

*Impact Scoring - Participants were asked to score the impact on the agency’s effectiveness/efficiency where 1 = VERY NEGATIVE and 5 = VERY POSITIVE.

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