2004 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $500,000 AND $1,250,000

D.

Carrier Service Center Use

+25% Profit

+25% Growth

EXECUTIVE PERSPECTIVES

Average

# of Agency’s Personal Lines Carriers offering Service Center Option

0 1

51.7% 71.4% 62.5% 24.1% 28.6% 12.5%

2-3 4-5

20.7%

0.0% 25.0% 0.0% 0.0% 0.0% 0.0%

PROFILE

0.0% 3.4%

6+

+25% Profit

+25% Growth

Average

REVENUES/ EXPENSES

% of Agency’s Personal Lines Commissions Placed in Service Centers

*

*

*

FINANCIAL STABILITY

+25% Profit

+25% Growth

Average

# of Agency’s Commercial Lines Carriers offering Service Center Option

0 1

51.9% 60.0% 42.9% 14.8% 40.0% 28.6%

EMPLOYEE OVERVIEW

2-3 4-5

29.6%

0.0% 28.6% 0.0% 0.0% 0.0% 0.0%

0.0% 3.7%

6+

+25% Profit

+25% Growth

PRODUCER INFO

Average

% of Agency’s Commercial Lines Commissions Placed in Service Centers

17.0%

*

*

SERVICE STAFF INFO

*Insufficient Data

TECHNOLOGY

INSURANCE CARRIERS

APPENDIX

54