2021 Best Practices Study

Cross Category Comparison

Detailed Data for All Revenue Categories

AGENCIES WITH REVENUES OF:

<$1.25M $1.25-$2.5M $2.5-$5M $5-$10M $10-$25M >$25M

SERVICE & SALES SUPPORT STAFF PROPERTY & CASUALTY % Agencies wi th Commercial P&C Staff In Agencies that have CPC Staff: Number of CPC Employees Avg CPC Revenue per Staff Payrol l as a % of CPC Revenue % Agencies wi th Personal P&C Staff In Agencies that have PPC Staff: Number of PPC Employees Avg PPC Revenue per Staff Payrol l as a % of PPC Revenue

84.2%

95.7%

97.8%

100.0%

95.2%

100.0%

1.3

3.0

5.8

11.2

22.7

85.4

$352,314

$383,992

$394,243

$385,927

$396,240

$461,509

25.4%

21.5%

18.4%

17.3%

17.6%

18.3%

84.2%

82.6%

91.3%

86.0%

92.9%

100.0%

1.9

3.0

4.2

7.9

11.9

18.1

$292,299

$243,048

$225,495

$230,972

$251,347

$258,765

19.0%

23.3%

34.6%

24.1%

24.3%

27.3%

% Agencies wi th CL Claims Staff

15.8%

21.7%

21.7%

64.3%

81.8%

90.9%

In Agencies that have CL Claims Staff: Number of CL Claims Employees Avg CL Claims Revenue per Staff Payrol l as a % of CL Claims Revenue

0.3

0.3

0.8

0.9

1.9

7.8

$2,661,835

$4,080,656 $3,790,867 $6,439,596 $6,099,112 $7,349,481

0.5%

1.5%

1.1%

1.4%

1.6%

1.8%

% Agencies wi th PL Claims Staff

15.8%

21.7%

15.2%

38.1%

33.3%

40.9%

In Agencies that have PL Claims Staff: Number of PL Claims Employees Avg PL Claims Revenue per Staff Payrol l as a % of PL Claims Revenue % Agencies wi th P&C Value Added Staff In Agencies that have P&C VAS Staff: Number of P&C VAS Employees

0.3

0.5

0.8

0.6

1.0

1.3

$1,730,256

$1,703,207 $1,530,572 $3,464,399 $5,504,768 $7,388,539

0.9%

3.2%

4.4%

2.2%

1.4%

1.5%

5.3%

17.4%

13.0%

32.6%

40.5%

90.0%

0.5

0.7

0.7

1.8

2.4

8.0

Avg P&C Revenue per Staff Payrol l as a % of P&C Revenue

* $2,726,442 $7,903,002 $4,886,914 $5,849,472 $14,607,735

*

1.6%

1.5%

1.8%

2.0%

2.0%

LIFE & HEALTH / FINANCIAL % Agencies wi th L/H/F Staff:

15.8%

26.1%

34.8%

72.1%

88.1%

100.0%

In Agencies that have L/H/F Staff: Number of L/H/F Employees Avg L/H/F Revenue per Staff Payrol l as a % of L/H/F Revenue % Agencies wi th L/H/F Value Added: In Agencies that have L/H/F Staff: Number of L/H/F Employees Avg L/H/F Revenue per Staff Payrol l as a % of L/H/F Revenue

0.2

0.9

1.3

3.2

8.4

36.7

$274,997

$293,774

$330,528

$461,769

$468,791

$550,275

10.3%

19.9%

17.5%

17.2%

15.7%

18.1%

*

*

*

4.7%

28.6%

60.0%

* * *

* * *

* * *

0.9

3.9

8.3

$2,082,084 $2,636,653 $4,300,064

13.4%

3.8%

3.7%

*Insufficient Data

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